{"id":2355,"date":"2021-06-25T12:10:22","date_gmt":"2021-06-25T11:10:22","guid":{"rendered":"https:\/\/tenerifethingstodo.com\/?page_id=2355"},"modified":"2025-12-02T18:27:22","modified_gmt":"2025-12-02T18:27:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rideandrush.com\/fr\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
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FAQ’s<\/h2>
  • What happens in case of bad weather conditions?<\/strong><\/li><\/ul>

    We will try to reschedule the trip according with you needs or you will have full refund.<\/p>

    • How can I change or cancel my reservation?<\/strong><\/li><\/ul>

      You can easily test for support on what\u2019s app chat or by email or phone call, giving the number of the booking that you will have in your email. Our Customer Service team will do the rest for you and put the money back on your card.<\/p>

      • What benefits do I get booking with Tenerife Things To Do?<\/strong><\/li><\/ul>

        Our company carefully selects the best service providers on the island and guarantees the best online prices for activities. You can book directly through our local agent receiving a personalized service. If you find a lower price for the same activity, dates, and provider, you will be refunded the difference.<\/p>

        • Do I need to print out the confirmation email or voucher?<\/strong><\/li><\/ul>

          You don’t have to worry about printing any voucher or confirmation email, simply bring your phone with you.<\/p>

          • Where is the meeting point on the day of the event<\/strong>?<\/li><\/ul>

            If you need information about the meeting point for your activity, you can find it on the activity page. If you have any questions or doubts, please don’t hesitate to contact our customer service team via live chat or phone for assistance.<\/p>

            • Should I bring something on the day of the excursion?<\/strong><\/li><\/ul>

              The excursion page that you booked will provide all the necessary details of what you need to bring. Please don’t hesitate to contact our customer service team via live chat or phone for assistance.<\/p>

              • How much should I pay at the time of the booking?<\/strong><\/li><\/ul>

                Normally, we collect the full payment for the excursion on our website. However, if you prefer to pay in cash upon arrival, please get in touch with our customer service team.<\/p>

                • How will I receive my tickets?<\/strong><\/li><\/ul>

                  After your booking is confirmed, you’ll receive an email containing all the information regarding the activity. The email itself is valid as a ticket.<\/p>

                  • Can I change my booking once I have paid for it?<\/strong><\/li><\/ul>

                    Even if you’ve already paid for your excursion, you can easily make changes for free by getting in touch with our customer service team via WhatsApp or the live chat on our website.<\/p>

                    • Can I book a private excursion?<\/strong><\/li><\/ul>

                      Absolutely! We offer private excursions. Please contact our customer service team, and we’ll send you all the necessary details and prices.<\/p>

                      • If we’re a group, is there a discount available?<\/strong><\/li><\/ul>

                        Yes, absolutely! We have exclusive discounts available for groups of more than 5 people; get in touch with our customer service to receive the discount code.<\/p>

                        • Are your excursions suitable for families with young children?<\/strong><\/li><\/ul>

                          Our excursions are all safe and suitable for families with children. Get in touch with us to discover which one is the perfect fit for your family.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                          FAQ’s What happens in case of bad weather conditions? We will try to reschedule the trip according with you needs or you will have full refund. How can I change or cancel my reservation? 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